Get in touch
t : 02895 575010
e : info@njwfinancial.co.uk
With over 20 years’ experience in property finance and financial advice, we bring qualified expertise in a number of key areas that will light the way in helping you plan, borrow and protect efficiently and easily.
NJW Financial is based in Belfast with an established second base in Glasgow. We offer a fresh approach to Mortgage and Protection planning, with specialised solutions for the self-employed, company directors and entrepreneurs.
NJW Financial was founded by Nick Ward with a clear purpose: "It's all about you, the client. Customer care is not something we talk about, it's something we do".
We treat your financial needs as if they were our own - we listen to you and advise on solutions tailored for you.
Choose to have your meetings in our comfortable offices in Belfast or Glasgow, meet up online or chat over a coffee in your favourite place.
Regular meetings and updates from the team at NJW Financial will ensure you’re always informed and up-to-date.
Success for us is when our clients have peace of mind. After all, our job is to help our clients sleep easy at night knowing that their mortgage, property and protection planning to protect their future is in order, that they have a plan, and that they have the experts ensuring they stay on track.
Your day is busy and your time is precious. At NJW Financial we understand the importance of simplicity and delivery in an area of life that is too important to get wrong.
We passionately believe that mortgage planning shouldn’t be done in isolation of our other professional services like protection planning, rather these solutions should work together in the interests of the client.
This delivers a better, uncomplicated experience for the client enabling them to enjoy their life rather than worry about it
Nick Ward has been a financial professional for over 20 years.
He specialises in mortgage lending and protection planning to both families and businesses with a strategic eye on the long term financial impact of short term decisions. As a business owner himself, he has a strong empathy with the self-employed, bringing effective and creative solutions for their needs. Given long experience, studied knowledge and strong relationships with a wide range of providers, the goal is nothing less than success for every client he works with.
Nick has added a further strong focus in asset protection and estate planning, and has deep relationships with other specialist professionals to ensure that every client has access to any expertise your situation may call for.
"From one crisis to another, 2023 has brought its own particular challenges for all. However each individual person, family or business can still achieve what they want and we make it our business to create a solution that can help make it happen."
"I would be delighted to have a chat to discover the best way we can help you turn the aspirational into the actual".
NJW Financial Ltd is an appointed representative of PRIMIS Mortgage Network, a trading name of First Complete Ltd. First Complete Ltd is authorised and regulated by the Financial Conduct Authority.
We are committed to providing a professional service to all our customers.
If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.
You can make a complaint by any reasonable means including telephone, letter, or email.
Our contact information:
• Write to: Nick Ward
• Telephone: 02895 575010
• Email: info@njwfinancial.co.uk
If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:
• Write to – PRIMIS Mortgage Network, Customer Resolution Team, Ground Floor, Birmingham Business Park, B37 7YT.
• Telephone: 0121 767 1139
• Email: complaints.solihull@primis.co.uk
You can also complain via their website:
• https://www.primis.co.uk/privacy-notices/complaints/
The same section of the website contains more information about PRIMIS’ role in complaints handling and about how Appointed Representative relationships work.
How we will handle your complaints
Simplified Complaints
We will use this process if:
• your complaint is about a simple matter - that we can look into and solve quickly and easily; and
• you direct it to us (rather than directly to PRIMIS Mortgage Network) in the first instance.
We will investigate your complaint and aim to resolve it within three business days following the date of receipt. If you are happy to accept our proposed resolution, we will send you written confirmation of our investigation.
If you cannot confirm acceptance by the end of the third working day (for example – because you are not happy with our proposed response or if you are not available to discuss it with us) then the case will be referred to PRIMIS Mortgage Network. It will then be handled in line with the Formal Complaint process outlined below.
If your complaint is more complex or is unlikely to be resolved quickly then we will usually refer it to PRIMIS straight away
Formal Complaints
The formal complaints process will be used where:
• we can’t resolve your complaint to your satisfaction within 3 working days: or
• your complaint is likely to involve more complex assessment or investigations; or
• you send your complaint directly to PRIMIS Mortgage Network rather than to us in the first instance; or
• you ask us to deal with your complaint in this way rather than via a simplified process.
Upon receipt PRIMIS will acknowledge your complaint promptly and will investigate it fairly and impartially. They will write to you within 8 weeks to confirm the outcome of their investigation.
In the unlikely event that their investigation is not complete within eight weeks of receipt of your complaint they will write to you to explain why and let you know when you can expect to hear from them. They will also provide details of how to contact the Financial Ombudsman Service if you are not satisfied with progress.
The Financial Ombudsman Service
If, following PRIMIS’ investigation you are still not happy with the outcome you have a statutory right to refer your complaint to the Financial Ombudsman Service.
It is a service free of charge to consumers and you may refer the matter to the Financial Ombudsman Service (FOS) within six months from the date that you received a final response to your complaint.
You can contact the service using the following details:
Telephone 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
You can also visit their website and refer complaints to them online by visiting.
https://www.financial-ombudsman.org.uk/
Let us know if you need any extra help or support.
We are committed to providing a complaints service that is accessible to all our customers.
If you will have any difficulties with any elements of the process that is outlined above, or if there are circumstances that might mean we need to change the way in which we handle your complaint then please let us know when you tell us about your complaint.
NJW Financial Ltd is an Appointed Representative of PRIMIS Mortgage Network, a trading name of First Complete Ltd. First Complete Ltd is authorised and regulated by the Financial Conduct Authority (FCA). NJW Financial Ltd is a company registered in Northern Ireland, company number NI688242, with its registered office at 17 Carnmoney Road, Newtownabbey, Northern Ireland, BT36 6HL
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE
Any other product or service offered by NJW Financial Ltd may not be the responsibility of PRIMIS and may also not be subject to regulation by the Financial Conduct Authority.
Most Buy to Let mortgages are not regulated by the Financial Conduct Authority. Wills are not regulated by the Financial Conduct Authority and may have limited consumer protection.
The guidance and/or advice contained within this website is subject to UK regulatory regime and therefore restricted to consumers based in the UK.