Get in touch
t : 02895 575010
e : info@njwfinancial.co.uk
Many people take out Income Protection thinking they may need to claim in the event of a car accident, stroke, cancer or heart attack.
Max, a 46 year old father of 3, worked as a nurse on a busy hospital ward. He was working long hours, constantly surrounded by people from all walks of life with different health conditions and situations.
At home, he was busy with his young family; his elderly mother lived nearby with mobility issues and relied on his support. The long shifts in combination with his home life, affected his ability to carry out his very demanding job.
“When I took the policy out, I thought I might need it for a physical condition. I never imagined that I would be signed off work for mental health.”
Max was signed off work for stress and anxiety for around 6 months. He benefited from additional counselling sessions which were provided from the insurer to support his transition back into work.
“I am now back at work in a job that I love and really thankful that I took out the Income Protection policy when I did. Everyone who is working should look at protecting their earnings, it something you never think of when looking at insurance, what happens if you can’t work?”
Mental health awareness is all around us. In our lives, we are so busy that we never stop to think that we are suffering and just put it down to a busy life. Luckily, in this case, this was identified and supported from an early stage and Max is now able to manage his day to day living.
An Income Protection plan can support you through a mental health episode which can occur at any time in your lifetime.
Income protection is an insurance policy that pays out monthly or in some instances weekly if your income goes down due to medical reasons. You are covered for any medical reason (physical, mental, illness or injury), as long as you have been signed off by a doctor as incapable of work.
You want to make sure that you have enough money to get by, regardless of how sick you are. You never know what the future holds, but this type of coverage gives you security that your finances will be in good hands no matter what.
You pay monthly premiums when you have an income protection plan. If you are unable to work because of illness, you can make a claim. If your claim is valid, after your selected waiting period is over, you will receive monthly payments.
If you are unable to work due to health reasons, you will decide at the time you take out the policy how much money each month you want. Many insurers will decide your monthly benefit' based on:
Your policy replaces a certain percentage of your income if you become incapacitated due to ilness or injury.
Some policies allow you to claim multiple times. This means that you can still make a claim if your condition changes.
Also called 'full -term' plans, they are designed to protect you up to retirement age.
These policies provide income protection for shorter periods, usually for 2 years. As a result, they are generally more cost-effective if you are working with a limited budget.
Planning ahead for losing your income due to ill health or an accident is important because the last thing you want when off work long-term sick is to realise that the Government or your employer isn’t going to look after you as you might have thought.
We can help you make a well-informed, confident decision about the kind of income protection insurance you need and the right policy for you.
Because we select plans from a comprehensive panel of well-known and respected insurers, you can be assured of the right plan for you.
You will receive the expertise to help you with all aspects of your insurance needs, including a strategy that works, research, a personalised recommendation and claims support.
Tell us about your specific needs, finances and circumstances, so we can work out your Income Protection Insurance requirements.
Clear action plan on what type of cover you might require, for how long, and why.
Receive a recommendation that suits your unique circumstances.
Whether you already have insurance or would like to explore more possibilities for your family protection, our insurance review is a great way to take the next step.
Call 02895 575010 or 0141 291 5044 or send us a message using the form below and we’ll tend to your enquiry right away.
NJW Financial Ltd is an appointed representative of PRIMIS Mortgage Network, a trading name of First Complete Ltd. First Complete Ltd is authorised and regulated by the Financial Conduct Authority.
We are committed to providing a professional service to all our customers.
If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.
You can make a complaint by any reasonable means including telephone, letter, or email.
Our contact information:
• Write to: Nick Ward
• Telephone: 02895 575010
• Email: info@njwfinancial.co.uk
If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:
• Write to – PRIMIS Mortgage Network, Customer Resolution Team, Ground Floor, Birmingham Business Park, B37 7YT.
• Telephone: 0121 767 1139
• Email: complaints.solihull@primis.co.uk
You can also complain via their website:
• https://www.primis.co.uk/privacy-notices/complaints/
The same section of the website contains more information about PRIMIS’ role in complaints handling and about how Appointed Representative relationships work.
How we will handle your complaints
Simplified Complaints
We will use this process if:
• your complaint is about a simple matter - that we can look into and solve quickly and easily; and
• you direct it to us (rather than directly to PRIMIS Mortgage Network) in the first instance.
We will investigate your complaint and aim to resolve it within three business days following the date of receipt. If you are happy to accept our proposed resolution, we will send you written confirmation of our investigation.
If you cannot confirm acceptance by the end of the third working day (for example – because you are not happy with our proposed response or if you are not available to discuss it with us) then the case will be referred to PRIMIS Mortgage Network. It will then be handled in line with the Formal Complaint process outlined below.
If your complaint is more complex or is unlikely to be resolved quickly then we will usually refer it to PRIMIS straight away
Formal Complaints
The formal complaints process will be used where:
• we can’t resolve your complaint to your satisfaction within 3 working days: or
• your complaint is likely to involve more complex assessment or investigations; or
• you send your complaint directly to PRIMIS Mortgage Network rather than to us in the first instance; or
• you ask us to deal with your complaint in this way rather than via a simplified process.
Upon receipt PRIMIS will acknowledge your complaint promptly and will investigate it fairly and impartially. They will write to you within 8 weeks to confirm the outcome of their investigation.
In the unlikely event that their investigation is not complete within eight weeks of receipt of your complaint they will write to you to explain why and let you know when you can expect to hear from them. They will also provide details of how to contact the Financial Ombudsman Service if you are not satisfied with progress.
The Financial Ombudsman Service
If, following PRIMIS’ investigation you are still not happy with the outcome you have a statutory right to refer your complaint to the Financial Ombudsman Service.
It is a service free of charge to consumers and you may refer the matter to the Financial Ombudsman Service (FOS) within six months from the date that you received a final response to your complaint.
You can contact the service using the following details:
Telephone 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
You can also visit their website and refer complaints to them online by visiting.
https://www.financial-ombudsman.org.uk/
Let us know if you need any extra help or support.
We are committed to providing a complaints service that is accessible to all our customers.
If you will have any difficulties with any elements of the process that is outlined above, or if there are circumstances that might mean we need to change the way in which we handle your complaint then please let us know when you tell us about your complaint.
NJW Financial Ltd is an Appointed Representative of PRIMIS Mortgage Network, a trading name of First Complete Ltd. First Complete Ltd is authorised and regulated by the Financial Conduct Authority (FCA). NJW Financial Ltd is a company registered in Northern Ireland, company number NI688242, with its registered office at 17 Carnmoney Road, Newtownabbey, Northern Ireland, BT36 6HL
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE
Any other product or service offered by NJW Financial Ltd may not be the responsibility of PRIMIS and may also not be subject to regulation by the Financial Conduct Authority.
Most Buy to Let mortgages are not regulated by the Financial Conduct Authority. Wills are not regulated by the Financial Conduct Authority and may have limited consumer protection.
The guidance and/or advice contained within this website is subject to UK regulatory regime and therefore restricted to consumers based in the UK.