privacy

Address

55-59 Adelaide St

Belfast

BT2 8FE

Get in touch

t : 02895 575010

e : info@njwfinancial.co.uk

NJW Financial | Privacy Policy

Our Contact Details

NJW Financial

Address: 55-59 Adelaide Street, Belfast, BT2 8FE

Phone Number: 02895 575010

E-mail: info@njwfinancial.co.uk

Date of Privacy Notice: 07/02/2022

Gathering Information from You

We receive and store information provided directly by you through information you input via this website, a telephone call we have had with you an email you have sent us, or during a face to face meeting.

The information we collect from you will include personal and financial details about you and your family and business where appropriate.

We will use your contact details to communicate with you during our relationship together and send you information about the services we offer either directly or through relevant and carefully chosen third parties.

We will not share your information with any third party without your prior consent.

Should you prefer not to receive any information from us, you can opt out by emailing info@njwfinancial.co.uk to confirm this. Please be aware that on occasion, it may be necessary for us to contact you for operational or administrative purposes.

We also collect and store information about how you use our website. This information is anonymous and not shared with any third party. We collect this data to help us monitor and improve our service to you.

Cookies are used in the operation of our website and you are asked to confirm that you are happy to proceed on this basis. A cookie is a small file that is placed on your hard drive to help analyse web traffic and respond to you as an individual. For example, a cookie can help track your movements on a website, help you pick up where you left off and make the site visit a more personalised experience for you.

Storage of Your Information

Any information you have provided to us is processed and stored by computers in the United Kingdom.

Security of Your Information

We have processes in place to process and store your information securely. However, should you input information into this website it remains your responsibility to:

· Protect against unauthorised access to your computer or login/password details

· Clear a shared computer’s browsing history and log off on this shared computer

Your Data Protection Rights

Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details on page 1 of this Privacy Policy if you wish to make a request.

Please be aware that we reserve the right to communicate personal information if required to do so by law or any regulatory authority.

Your Agreement

Your use of this website confers your agreement to the terms contained within this Privacy Policy and you agree to be bound by the terms and condition outlined within this Privacy Policy.

This website is for information only and nothing contained within this website should be deemed to constitute legal or financial advice. Should you wish to receive personalised advice, please contact us directly using the contact details on page 1 of this Privacy Policy or by using the contact link within the website itself.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

· you may print or download to a local hard disk extracts for your personal and non-commercial use only

· you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details on page 1 of this Privacy Policy

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

How to Complain

NJW Financial Ltd is an appointed representative of PRIMIS Mortgage Network, a trading name of First Complete Ltd. First Complete Ltd is authorised and regulated by the Financial Conduct Authority.
We are committed to providing a professional service to all our customers.
If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.
You can make a complaint by any reasonable means including telephone, letter, or email.
Our contact information:
• Write to: Nick Ward
• Telephone: 02895 575010
• Email: info@njwfinancial.co.uk
If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:
• Write to – PRIMIS Mortgage Network, Customer Resolution Team, Ground Floor, Birmingham Business Park, B37 7YT.
• Telephone: 0121 767 1139
• Email: complaints.solihull@primis.co.uk
You can also complain via their website:
• https://www.primis.co.uk/privacy-notices/complaints/
The same section of the website contains more information about PRIMIS’ role in complaints handling and about how Appointed Representative relationships work.
How we will handle your complaints
Simplified Complaints
We will use this process if:
• your complaint is about a simple matter - that we can look into and solve quickly and easily; and
• you direct it to us (rather than directly to PRIMIS Mortgage Network) in the first instance.
We will investigate your complaint and aim to resolve it within three business days following the date of receipt. If you are happy to accept our proposed resolution, we will send you written confirmation of our investigation.
If you cannot confirm acceptance by the end of the third working day (for example – because you are not happy with our proposed response or if you are not available to discuss it with us) then the case will be referred to PRIMIS Mortgage Network. It will then be handled in line with the Formal Complaint process outlined below.
If your complaint is more complex or is unlikely to be resolved quickly then we will usually refer it to PRIMIS straight away
Formal Complaints
The formal complaints process will be used where:
• we can’t resolve your complaint to your satisfaction within 3 working days: or
• your complaint is likely to involve more complex assessment or investigations; or
• you send your complaint directly to PRIMIS Mortgage Network rather than to us in the first instance; or
• you ask us to deal with your complaint in this way rather than via a simplified process.
Upon receipt PRIMIS will acknowledge your complaint promptly and will investigate it fairly and impartially. They will write to you within 8 weeks to confirm the outcome of their investigation.
In the unlikely event that their investigation is not complete within eight weeks of receipt of your complaint they will write to you to explain why and let you know when you can expect to hear from them. They will also provide details of how to contact the Financial Ombudsman Service if you are not satisfied with progress.
The Financial Ombudsman Service
If, following PRIMIS’ investigation you are still not happy with the outcome you have a statutory right to refer your complaint to the Financial Ombudsman Service.
It is a service free of charge to consumers and you may refer the matter to the Financial Ombudsman Service (FOS) within six months from the date that you received a final response to your complaint.
You can contact the service using the following details:
Telephone 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

You can also visit their website and refer complaints to them online by visiting.
https://www.financial-ombudsman.org.uk/

Let us know if you need any extra help or support.
We are committed to providing a complaints service that is accessible to all our customers.
If you will have any difficulties with any elements of the process that is outlined above, or if there are circumstances that might mean we need to change the way in which we handle your complaint then please let us know when you tell us about your complaint.

Belfast Office

55-59 Adelaide St

Belfast

BT2 8FE

t : 02895 575010

e : info@njwfinancial.co.uk

Glasgow Office

9 George Square

Glasgow

G2 1QQ

t : 0141 291 5044

e : info@njwfinancial.co.uk

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NJW Financial Ltd is an Appointed Representative of PRIMIS Mortgage Network, a trading name of First Complete Ltd. First Complete Ltd is authorised and regulated by the Financial Conduct Authority (FCA). NJW Financial Ltd is a company registered in Northern Ireland, company number NI688242, with its registered office at 17 Carnmoney Road, Newtownabbey, Northern Ireland, BT36 6HL

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Any other product or service offered by NJW Financial Ltd may not be the responsibility of PRIMIS and may also not be subject to regulation by the Financial Conduct Authority.

Most Buy to Let mortgages are not regulated by the Financial Conduct Authority. Wills are not regulated by the Financial Conduct Authority and may have limited consumer protection.

The guidance and/or advice contained within this website is subject to UK regulatory regime and therefore restricted to consumers based in the UK.

Privacy

55-59 Adelaide St

Belfast

BT2 8FE

NJW Financial | Privacy Policy

How to Complain

Belfast Office

55-59 Adelaide St

Belfast

BT2 8FE

t : 02895 575010

e : info@njwfinancial.co.uk

Glasgow Office

9 George Square

Glasgow

G2 1QQ

t : 0141 291 5044

e : info@njwfinancial.co.uk

Main Menu