Get in touch
t : 02895 575010
e : info@njwfinancial.co.uk
A while back, I shared a story about a 46-year-old man I knew and is happy that I share his story.
He is a father to a wife and 3 children. It's a typical lifestyle. He did a bit of exercise, went for a bike ride, and played golf. He was suddenly struck with chronic back pain that lasted for over a week. He was hospitalized twice during this period for further investigations.
He was eventually diagnosed with mycotic aortic neurism at the end of that week. This was a serious condition and kept him in hospital for quite some time.
He was in hospital for much longer than he wanted. He was finally released from hospital after graft surgery and taking more antibiotics than may be necessary. It took much, much longer for a full recovery than he expected.
Having survived a life changing event, what does the lump sum paid mean to him? "Critical illness cover gave me financial buffer that I could use however I needed it, freeing me up to concentrate on getting better."
Critical Illness Insurance provides a plan that pays a lump sum tax-free if you are diagnosed as having one of the potentially life-altering illnesses.
Apart from the obvious impact on your health, financial well-being is the most important risk when you are diagnosed with a critical disease. Because a critical diagnosis often means that most people will have to take time off work and may lose their income or need to care for others, this is a major risk.
You could be unable to provide for your family financially. If your child is critically ill, the same applies.
Unexpected consequences can also be associated with a critical diagnosis. Medical bills and other expenses incurred during your recovery or treatment. Your mortgage payment will also need to be made.
The likelihood of you not being covered for critical illness will differ from person to person depending on your personal circumstances. The most common reason is that you have a health problem. If your condition is not serious, it shouldn't be a problem. If you have a moderate one, you can still get insurance. However, the premium may be higher to account for the higher risk you pose to the insurer.
The question is, if a portion of your household income were lost or unexpected expenses arose as a result of your diagnosis, how would you manage to maintain your standard of living?
Comparing insurance comparison websites to find the best critical illness insurance can be a great place to start. However, if you don't have the patience and time to read the terms and conditions of each policy, you might end up with an incorrect policy. You can get the best coverage for your unique circumstances by seeking out professional financial planning advice such as ours.
Are you looking for critical illness coverage but aren't sure where to begin when searching through insurance companies? We can help you make an informed, confident decision about what type of critical illness insurance is most suitable: how much cover you need, how long it should last, and whether critical illness and life insurance should be combined.
We are able to provide tailored advice using our vast knowledge and experience. This will ensure that your family is not left in the dark if you become ill.
You will receive the expertise to help you with all aspects of your insurance needs, including a strategy that works, research, a personalised recommendation and claims support.
Tell us about your specific needs, finances and circumstances, so we can work with you to discover your Critical Illness Insurance requirements.
Clear action plan on what type of cover you might require, for how long, and why.
Receive a recommendation that suits your unique circumstances.
Whether you already have insurance or would like to explore more possibilities for your family protection, our insurance review is a great way to take the next step.
Call 02895 575010 or 0141 291 5044 or send us a message using the form below and we’ll tend to your enquiry right away.
NJW Financial Ltd is an appointed representative of PRIMIS Mortgage Network, a trading name of First Complete Ltd. First Complete Ltd is authorised and regulated by the Financial Conduct Authority.
We are committed to providing a professional service to all our customers.
If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.
You can make a complaint by any reasonable means including telephone, letter, or email.
Our contact information:
• Write to: Nick Ward
• Telephone: 02895 575010
• Email: info@njwfinancial.co.uk
If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:
• Write to – PRIMIS Mortgage Network, Customer Resolution Team, Ground Floor, Birmingham Business Park, B37 7YT.
• Telephone: 0121 767 1139
• Email: complaints.solihull@primis.co.uk
You can also complain via their website:
• https://www.primis.co.uk/privacy-notices/complaints/
The same section of the website contains more information about PRIMIS’ role in complaints handling and about how Appointed Representative relationships work.
How we will handle your complaints
Simplified Complaints
We will use this process if:
• your complaint is about a simple matter - that we can look into and solve quickly and easily; and
• you direct it to us (rather than directly to PRIMIS Mortgage Network) in the first instance.
We will investigate your complaint and aim to resolve it within three business days following the date of receipt. If you are happy to accept our proposed resolution, we will send you written confirmation of our investigation.
If you cannot confirm acceptance by the end of the third working day (for example – because you are not happy with our proposed response or if you are not available to discuss it with us) then the case will be referred to PRIMIS Mortgage Network. It will then be handled in line with the Formal Complaint process outlined below.
If your complaint is more complex or is unlikely to be resolved quickly then we will usually refer it to PRIMIS straight away
Formal Complaints
The formal complaints process will be used where:
• we can’t resolve your complaint to your satisfaction within 3 working days: or
• your complaint is likely to involve more complex assessment or investigations; or
• you send your complaint directly to PRIMIS Mortgage Network rather than to us in the first instance; or
• you ask us to deal with your complaint in this way rather than via a simplified process.
Upon receipt PRIMIS will acknowledge your complaint promptly and will investigate it fairly and impartially. They will write to you within 8 weeks to confirm the outcome of their investigation.
In the unlikely event that their investigation is not complete within eight weeks of receipt of your complaint they will write to you to explain why and let you know when you can expect to hear from them. They will also provide details of how to contact the Financial Ombudsman Service if you are not satisfied with progress.
The Financial Ombudsman Service
If, following PRIMIS’ investigation you are still not happy with the outcome you have a statutory right to refer your complaint to the Financial Ombudsman Service.
It is a service free of charge to consumers and you may refer the matter to the Financial Ombudsman Service (FOS) within six months from the date that you received a final response to your complaint.
You can contact the service using the following details:
Telephone 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
You can also visit their website and refer complaints to them online by visiting.
https://www.financial-ombudsman.org.uk/
Let us know if you need any extra help or support.
We are committed to providing a complaints service that is accessible to all our customers.
If you will have any difficulties with any elements of the process that is outlined above, or if there are circumstances that might mean we need to change the way in which we handle your complaint then please let us know when you tell us about your complaint.
NJW Financial Ltd is an Appointed Representative of PRIMIS Mortgage Network, a trading name of First Complete Ltd. First Complete Ltd is authorised and regulated by the Financial Conduct Authority (FCA). NJW Financial Ltd is a company registered in Northern Ireland, company number NI688242, with its registered office at 17 Carnmoney Road, Newtownabbey, Northern Ireland, BT36 6HL
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE
Any other product or service offered by NJW Financial Ltd may not be the responsibility of PRIMIS and may also not be subject to regulation by the Financial Conduct Authority.
Most Buy to Let mortgages are not regulated by the Financial Conduct Authority. Wills are not regulated by the Financial Conduct Authority and may have limited consumer protection.
The guidance and/or advice contained within this website is subject to UK regulatory regime and therefore restricted to consumers based in the UK.